How Infor eCommerce Integration Simplifies Inventory, Orders, and Customer Engagement

One of the most significant pain points for eCommerce businesses is managing orders efficiently. Disconnected systems often lead to errors, delays, and frustrated customers. Infor eCommerce integration solves this by enabling real-time synchronization between your ERP and eCommerce platform.

• Real-Time Inventory Updates— Avoid overselling or stockouts by providing customers with accurate inventory information.
• Automated Order Processing— Reduce manual errors and speed up order fulfillment with automated workflows.
• Unified Customer Communication—Keep customers informed at every stage of their order journey, from confirmation to delivery.

By optimizing order management, you not only improve operational efficiency but also build trust and loyalty with your customers.

In the age of Amazon, customers expect personalized experiences tailored to their preferences and behaviors. Infor eCommerce integration empowers businesses to deliver hyper-personalization by leveraging data from your ERP system.

• Customer Segmentation: Use purchase history, browsing behavior, and demographic data to create targeted marketing campaigns.
• Dynamic Product Recommendations: Show customers products they’re most likely to buy based on their past interactions.
• Personalized Promotions: Offer discounts and deals that resonate with individual customers, increasing conversion rates.

Personalization isn’t just a buzzword—it’s a proven strategy to boost engagement and revenue. According to McKinsey, personalized experiences can drive a 10-15% increase in revenue for eCommerce businesses.

In today’s fast-paced eCommerce environment, real-time data is crucial for making informed decisions. Infor eCommerce integration provides a single source of truth by consolidating data from your ERP and eCommerce platform.

• Live Sales Analytics: Monitor sales performance in real-time and adjust strategies on the fly.
• Customer Insights: Gain a deeper understanding of customer behavior to refine your CX strategies.
• Operational Efficiency: Identify bottlenecks in your processes and take corrective action immediately.

With real-time data at your fingertips, you can stay agile and responsive to market trends and customer needs.

Customers expect a consistent shopping experience across multiple touchpoints. Infor eCommerce integration enables businesses to unify their online and offline channels for a cohesive customer journey.

• Cross-Channel Order Fulfillment – Enable buy online, pick up in-store (BOPIS) or ship-from-store models effortlessly.
• Consistent Pricing & Promotions – Ensure uniform pricing, discounts, and loyalty rewards across web, mobile, and physical stores.
• Unified Customer Accounts – Provide a single login experience across all platforms, making order history and preferences accessible from anywhere.

A connected omnichannel experience enhances customer satisfaction and drives higher retention rates.

Infor eCommerce integration enables businesses to engage customers more effectively by leveraging data-driven insights and automation.

• Tailored Email Campaigns: Send personalized emails based on customer behavior, such as abandoned cart reminders or post-purchase follow-ups.
• Loyalty Programs: Integrate loyalty programs with your ERP to reward repeat customers and encourage brand loyalty.
• Proactive Customer Support: Use real-time data to anticipate customer needs and resolve issues before they escalate.

Stronger engagement leads to higher retention and loyal customers who keep coming back.

Infor eCommerce integration streamlines the process of launching new products, ensuring they reach customers quickly.

• Automated Product Data Syncing: Sync product information, pricing, and availability between your ERP and eCommerce platform in real-time.
• Bulk Uploads and Updates: Easily manage large product catalogs with bulk upload and update capabilities.
• Dynamic Pricing: Adjust prices based on market demand, competitor pricing, or inventory levels without manual intervention.

Seamless automation ensures quicker product launches, keeping you ahead of the competition.

Modern shoppers expect self-service options that allow them to manage their orders independently. Infor eCommerce integration empowers customers with.

• Order Tracking Portals – Let customers track shipments and returns without contacting support.
• Easy Returns & Refunds – Automate return requests and refunds for a hassle-free experience.
• Instant Invoice & Payment History – Provide access to past orders, invoices, and payment details.

Self-service tools reduce customer frustration and free up your support team, leading to a more efficient and satisfying experience.

Customers demand quick and accurate assistance. Infor integration enhances customer support by leveraging AI-driven tools and real-time data.

• AI Chatbots & Virtual Assistants – Provide instant responses to common customer queries.
• Real-Time Agent Support – Give customer service teams access to live order data, reducing resolution times.
• Automated Ticketing & Case Management – Streamline issue resolution with automated workflows.

Efficient customer support leads to higher customer satisfaction and loyalty.

For businesses selling consumables or recurring products, Infor ERP integration enables seamless subscription and reorder functionalities.

• Automated Recurring Orders – Allow customers to set up subscriptions for regularly purchased items.
• Reorder Suggestions – Notify customers when they’re likely to need a refill or replacement.
• Flexible Payment & Billing – Offer multiple payment methods, including scheduled billing cycles.

Subscription-based models increase customer lifetime value (CLV) and drive repeat purchases.

For B2B eCommerce, Infor integration streamlines complex workflows, making it easier for buyers to manage bulk orders and procurement.

• Custom Pricing & Quotes – Provide tiered pricing, negotiated contracts, and volume-based discounts.
• Multi-User Account Management – This allows businesses to create accounts with multiple buyers and approval workflows.
• Automated Purchase Orders & Invoices – Simplify B2B transactions with electronic POs and invoicing.

A frictionless B2B buying experience boosts efficiency and encourages larger orders.

Customers want payment options that are secure, fast, and convenient. Infor eCommerce integration streamlines the payment experience with.

• Multiple Payment Gateways – Support credit cards, PayPal, ACH, and BNPL (Buy Now, Pay Later) options.
• PCI-Compliant Security – Protect customer payment data with advanced encryption.
• Automated Tax Calculations – Ensure compliance with local and international tax regulations.

A smooth checkout process reduces cart abandonment rates and enhances conversion rates.

A strong loyalty program can significantly increase repeat purchases. Infor integration enables businesses to.

• Reward Points & Tiers – Create loyalty programs that incentivize repeat purchases.
• Personalized Rewards – Offer discounts and exclusive deals based on customer behavior.
• Seamless Redemption – Ensure customers can easily apply rewards during checkout.

Loyalty programs drive engagement and long-term customer retention.

Customers trust businesses that protect their data and comply with industry regulations. Infor ERP ensures:

• GDPR & CCPA Compliance – Adherence to global data protection laws.
• Role-Based Access Controls – Secure sensitive customer and business data.
• Automated Fraud Detection – Prevent fraudulent transactions with AI-powered security tools.

A secure shopping environment builds customer confidence and reduces risk.

Explore Prophet 21 integration and transform your business. Book a no-obligation call with our experts today.